At Stylogirlz.in, customer satisfaction is at the heart of everything we do. While we take the utmost care in ensuring quality and safe packaging, we understand that issues may occasionally arise. This Return, Refund, and Exchange Policy outlines the terms under which such requests will be processed, with transparency and your convenience in mind.

1. Return & Refund Eligibility:

We offer returns and refund under the following conditions:

• The product received is damaged, defective, or incorrect.
• The issue is reported within 48 hours of delivery.
• The customer provides a mandatory unboxing video showing the package being opened from its sealed state, clearly capturing the issue.
• The product must be unused, in original condition, and returned with all tags, labels, and packaging intact.

2. How to Initiate a Return or Refund:

To file a return or refund request, kindly email us at support@stylogirlz.in within 48 hours of receiving the product with the following details:

• Order ID
• Description of the issue
• Clear photographs of the product
• Mandatory unboxing video (without this, claims for damage or defect will not be processed)

We will review your request and respond within 24-48 business hrs with further instructions.

3. Refund Process:

Once your return is approved and the product is received and inspected by our team, your refund will be processed . Refund will be credited to your original method of payment within 7–10 business days.

4. Right to Deny Requests:

Stylogirlz.in reserves the right to reject return/refund requests if:

• Products are returned without proper packaging or appear used
• Requests are made beyond the permitted window (48 hours post-delivery)
• The unboxing video requirement is not fulfilled
• The claim is inconsistent with the evidence provided

NOTE: We Don’t Accept Exchanges or COD Right Now. As part of our continuous effort to improve our services, we are focusing on ensuring a smooth and efficient delivery process. Currently, not offering exchanges or COD helps us streamline order fulfillment and provide better service to all our customers.

We sincerely appreciate your understanding and patience, and we hope this will not affect your enjoyment of the unique, high-quality jewelry you’ve purchased from us!